Customer Care and Enrollment Support
Our contact centers are open all day, every day. By working with us, we can cut down on the cost to hire in-house staff for coverage during nights, weekends, and holidays.
We can also manage employee hotlines, or be available during emergency situations that result in high call volume.
We can handle your day time over-flow, after-hours and emergency calls - or scale up to perform as your complete customer care department.
We can also provide crisis management services when an energy retailer or provider needs help to quickly notify customers and answer questions about incidents like power outages.
Omnichannel Communication Channels
Consumers today like to communicate across multiple channels. Rather than just one line of support, We can provide several, including: phone, text, email, SMS, and live chat. Our system also supports third-party integration through API, so we can connect with whatever CRM software you are using for a seamless transaction of data.
Pre or Post-Sales Follow Up
In a growing and highly competitive market, your sales representatives need assistance to complete transactions. Whether following up from a tradeshow to close the sale, to third party verification or helping prepare for door-to-door campaigns, We can provide multiple contact center solutions to ensure consumer data is managed properly.
Automated Reminders
With our unique Interactive Voice Response (IVR) system, we can call your clients or patients and remind them of their appointments—which, in turn, lowers your “no show” rate and increases your bottom‐line revenue.
Our live and automated reminder services can call your customers and remind them of overdue or late payments.
We will help develop your script, and record it with human voiceover talent. So even though the application is an IVR, your clients hear a human voice. They will think the call originated from your office because the caller ID can display your name and number. The service is cloud‐based — making it ideal for energy providers.